Got Disconnected

My parents have no electricity since yesterday. The electric company disconnected their power connection yesterday due to unpaid bills. They were not able to pay electric bills for three months since none of them are free to come here in city to pay. Plus mom doesn’t like bothering me when it comes to their bills because she knows I am busy too. It’s kind of a burden because unlike before, there are no more electric bill collectors which allow them to pay directly and not be bothered of traveling for almost an hour just to go to the city to pay.

So yesterday mom went to the electric office right away to pay the bills to reconnect their electricity. When mom was at the electric office here in the city, she was shocked when the teller told her she hasn’t paid for almost a year. She knows she only has three months overdue and the three bills in her hands were the proof for those are the only bills delivered to their house. The bad thing is, mom usually throws old bills especially if it is already cleared and paid. But how could it happen they just got disconnected yesterday after a year of not paying electricity when according to electric company rules, failure to pay three months bills results to electric disconnection? Is it possible that the staffs in that electric office made a mistake? For right now, we are working on fixing whatever the problem is. I am hoping it will be fixed and mom will get her electricity reconnected this Tuesday.